Customer Support

We are online everyday from 9AM – 5PM PST. We also try our best to get back to emails outside of store hours as quickly as possible.



General Questions

How and when can I contact you? 

You can contact us any time via email at [email protected]. Our operating hours are 9am to 5pm (PST), however, we try our best to respond to emails all throughout the day. 

Is it safe to order from

You can trust us! We understand there might be some apprehension to buying steroids online. But we are a trusted online Canadian seller! All our products are properly vetted for safety and our online store is secure with SSL encryption. Also because we do not use payment processors, you can rest assure that your payments are safe using Interac E-Transfer, a trusted worldwide payment method.

Feel free to check out our reviews page for real feedback from other customers about our service.

The Products

Where are the products made and manufactured? 

All the products we sell in our store are designed, produced, and manufactured in Canada! We are a trusted Canadian seller of trusted Canadian brands and producers.

Are the products you sell safe? 

All the products that we sell are trusted brands that have gone through strict quality assurance and testing to make sure what you are putting in your body is safe AND effective.

I cannot find the product I am looking for or it is is out of stock. Will you be stocking this product?

We try our best to keep our online shelves fully stocked for our customers. Unfortunately that isn’t always possible. If there is any product you are looking for that we do not have stock or do not carry, feel free to contact us and we can look into selling it.


How do I order anabolic steroids online? 

It’s a simple three step process! Browse our store, add to cart, and check out! Head over to our “How to Order” page for more details. 

What currency are your prices in? 

They are in Canadian dollars. 

Why am I not getting a confirmation email after ordering? 

Sometimes our emails will go to your SPAM/JUNK folder. If they do, please put our email address on your “safe list”. If you don’t hear from us in 12 hours, contact our support team.

Can I cancel my order?

If you have not made payment yet, you can contact us through email to cancel, no problem! Unfortunately, if you have already made payment, we most likely have already processed your order and cannot cancel your order.

Can I return my order?

Due to the nature of our business, we don’t have a return mailing address and can’t accept any returns. Please email us and we’ll try our best to help you.


What payment methods do you accept?

We accept payment by Interac E-transfer.  To learn how to send a e-transfer click here. We will always send instructions after you make an order to explain how to send the payment. 

Is it safe to send an Interac E-transfer?

You can trust that your payment is safe with us! We are not fraudsters or scammers. We are a legitimate business. Through Interac E-transfer, your payment is safely and securely transferred through your bank. We can not and will never access any of your banking information.

Do you accept Western Union or Moneygram? 

Due the nature of our business we cannot accept Western Union/MoneyGram transfers in Canada.

Shipping & Delivery

What is your turn around time for shipping?

Orders are shipped out daily at 12PM Noon PST. If you place your order and send payment before that time, your order will ship out the same day! If your place your order after, it will ship out at Noon (PST) the following day. 

Where do you ship and where do you ship from? 

We ship from and within Canada. No customs involved.  

What carrier do you use to ship? 

We ship using Canada Post Xpresspost on ALL orders. 

Can my mail get seized? 

Impossible. All mail shipped within Canada does not go through customs therefore domestic mail cannot be seized. Moreover by federal law domestic mail can only be opened by the receiver.  

How much is shipping?

Shipping is FREE when your order is over $99! Otherwise, it is a flat $15 rate.

I gave the wrong address. What do I do?

Please double check your mailing address before ordering! If your order has not yet been processed, please contact us ASAP.

Unfortunately, after it is shipped there is nothing we can do. We will not be responsible mis-delivered packages if you provided us with a wrong or incomplete mailing address. If the package is sent back to sender it’s lost because we do not have a return address.

Do you provide tracking for delivery?

Yes. Once your order ships you will get an email with a tracking number. You can check your order shipping status at

You can also check the status on our website Here

How long does shipping take?

Once your order is placed and we’ve received your e-Transfer, we will begin processing it.

Our cut-off for all shipments is noon (12:00PM PST). If you order past this time, you order will be shipped out the following day around noon.

All packages are shipped via Xpresspost, which can take up to 2-3 business days for delivery to most major cities in Canada. If you live in a rural area it may take a day or so longer. We know how important it is to get quick access to your gear. Your shipments are our top priority.

Once your order has been shipped, tracking info will be sent to your email immediately.

What if Canada Post loses my package?

If your package is lost in transit for whatever reason and does not show as delivered on the tracking status, we will certainly replace your order for you free of charge.

Statistically speaking a lost package is an extremely rare occurrence. Out of a 1000 packages only 1 or 2 will be lost.

However, if Canada Post tracking status shows “delivered” and you have not received it, you must address this issue with Canada Post. If they ask you what the contents of the package are please inform them that the contents are health and nutrition products.

Is signature required for delivery?

It is not unless you request it.

What will my package look like?

Packages at Buy Steroids Canada are very discreet. No one can tell what the contents of the package are when the package arrives. All contents are packaged into a sealed box with a shipping label that has no reference to our company or anabolic steroids to ensure ultimate privacy. 

How does your Points & Rewards Work?

To receive points, you will need to create an account with us and not check out as guest.

For each $1 you spend with us, you get 1 reward point. For every 20 reward points that you accumulate you’ll earn a $1 discount which you can apply to any future orders with us.

You can redeem your reward points on the ‘cart’ or the ‘checkout’ page. Please note, points are not earned on shipping costs.

20 Reward Points     = $  1.00
100 Reward Points   = $  5.00
1000 Reward Points = $50.00

How can I earn Extra Points and Rewards?

You can earn additional reward points from product reviews. You’ll earn 10 reward points for every review made. You can only do a review on items that you have specifically purchased.